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Dear Sir / Mdm,
We have not been able to launch the HTML files of the International Application Status Reports for ALL application numbers since this morning on 21 Dec 2010.
The error message is "Service Temporarily Unavailable - The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."
We find that we have been encountering the above error message "very frequently" for the past few weeks, often lasting half a day.
This has caused great inconvenience as we are not able to clear the backlog of our cases.
Appreciate it if you could look into the possibility of limiting the updating / maintenance during the Saturday / Sunday period.
Thank you very much for your kind attention and understanding on this matter.
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