No Access to my Documents tab

[Joe Campbell]

I am able to search my pct serial # and I'm able to click on the Bio page and/or claims tab, but once I click on the documents tab, I am given a series of words to data enter to prove I'm a real person. But once it goes to another screen, I am then forced to enter the serial number again, but instead of being able to get into the documents page, it will take me to an odd formatted summary screen with no access to any of the published pdf documents. My colleagues are not having the same issue.

[patentscope-wipo]

Have you emptied your cache? Please try to do empty it. If your colleagues don't have that same issue, it is not related to the PATENTSCOPE search system but to your browser or your computer environment.

[Marianne Patch]

Hello, my colleague and I am also having the same problem

[Marianne Patch]

we also have tried different browsers

[LAURIE]

I am also having the same problem

 

 

Laurie

 

Laurie Delesandro

Paralegal

Pabst Patent Group LLP

1545 Peachtree Street NE

Suite 320

Atlanta, GA 30309

 

 

E-mail: [hidden email]

 

Telephone: [phone]

Facsimile: 404-879-2160

 

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From: Marianne Patch [via WIPO PATENTSCOPE Forum] [mailto:ml-node+[hidden email]]
Sent: Tuesday, March 21, 2017 11:39 AM
To: Laurie Delesandro
Subject: Re: No Access to my Documents tab

 

Hello, my colleague and I am also having the same problem

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NAML

[patentscope-wipo]

We are looking into this issue; thank you for your patience

[Charlotte Couchman]

This has happened to us too, Patentscope was working fine this morning until it asked us to enter captchas and then we just get the odd summary screen with no access to any of the documents. We have user accounts, which are supposed to allow us to avoid entering captchas, but that has never really worked.

[M Green]

I am having the same issue, but my colleague at a different location does not.  I searched for a PCT case, and starting reviewing like normal.  But then I tried to access the documents and I had to do a capta verification and it has been malfunctioning ever since.

[M Green]

Emptying my cache worked!

[patentscope-wipo]

The problem has been now fixed; please try again and let us know if the issue persists on your side.