Acrobat Reader DC could not open

[CAD team]

Hello

When trying to open PDF documents a Acrobat Reader box appears, with the following message:

'Adobe Acrobat Reader DC could not open 'WO2013178658-IPRP1-846.PDF' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

This is for not only this document but many others.  Here in New Zealand it is Monday afternoon, was there maintenance happening on the WIPO website on Sunday?

Why is this box appearing?

thanks
Wendy

[patentscope-wipo]

We had some technical issues that have been now fixed; please try again and let us know if the problem persists.

[Michael]

Hi - I had the exact same error message that Wendy posted except for mine was for the PDF for the written opinion in PCT/US2017/047460.  Is there any way this problem can be resolved?

[patentscope-wipo]

There were technical issues that have now been fixed, please try again and let us know if the problem persists.

[CAD team]

Hello

Our staff are unable to open documents and the below message appears:

'Adobe Acrobat Reader DC could not open "WO2017085198-ISR-504.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

Please could this be resolved?

Thanks
Wendy

[JB]

I have same problem. It has not solved, yet.
I tried download all these three files(WO2017130321, WO2017104440, WO2017115472) and it is not working. Whenever I download I see exact same 'bad pdf files' error messages.
I don't think all three files are damaged, but your system might not be working.
Could you check your system?

[CAD team]

Our system is working.

[patentscope-wipo]

There were internal issues that have now been solved; please try again and let us know if the problem persists.

[Jennie]

The issue is again happen, the documents cannot be open because it is empty as mentioned, can you guys please fix the issue?

[patentscope-wipo]

Hello we are working on fixing the issue. Thank you for your patience

[CAD team]

Hello

Our staff are unable to open documents from WIPO, please could you investigate and fix.

Thank you
Kind regards
Wendy

[CAD team]

Hello

Our staff are unable to open documents from WIPO, please could you investigate and fix.

Thank you
Kind regards
Wendy

 

[patentscope-wipo]

Could you please contact us at [e-mail]

[KTS]

Hello,

I'm having the same problem as Wendy is having, but with Publication no. WO2017123559.

Thanks.